Patrick Hickman Coaching Last updated: 08 August 2026
Who we are
Patrick Hickman Coaching (“PHC”, “we”, “us”, “our”) is the data controller for the personal information collected through this website, including in connection with The Light Refurbishment and other coaching programmes and services.
If you have any questions about this policy or how your data is handled, you can contact us at: patrickhickmancoaching@gmail.com.
What information we collect
Depending on how you interact with this site, we may collect:
- Contact details: name and email address, when you sign up for a programme, contact us, or opt in to updates
- Payment information: handled directly by our payment processor, Stripe – we do not store your card details ourselves
- Programme participation data: information you choose to share during coaching sessions or in written exercises, where relevant to your programme
- Technical data: basic website usage information (e.g. via standard site analytics), where applicable
How we use your information
We use your information to:
- Deliver the coaching programme or service you’ve signed up for
- Register you for the relevant Zoom sessions and send joining details
- Process your payment and issue receipts
- Respond to enquiries you send us
- Send you updates about future programmes, only if you’ve opted in to receive these
Our lawful basis for processing
- Contract: processing your name, email, and payment details to deliver a programme you’ve purchased
- Consent: sending marketing updates about future programmes (you can withdraw this at any time)
- Legitimate interests: basic website analytics to understand how the site is used
Who we share your information with
We use the following third-party services to run our programmes and process payments. Each acts as a data processor on our behalf and is contractually required to protect your information:
- Stripe – payment processing
- Zoom – hosting and delivering live sessions
- Zapier – automating registration between Stripe and Zoom
- WordPress.com – hosting this website
We do not sell your personal information to anyone.
International data transfers
Some of our service providers (including Stripe, Zoom, and Zapier) are based in or transfer data to the United States. Where this happens, it’s done under recognised legal safeguards, such as Standard Contractual Clauses or the UK extension to the EU-US Data Privacy Framework, which these providers maintain as part of their own compliance.
How long we keep your information
We keep your information for as long as necessary to deliver the programme, meet our legal and accounting obligations, and handle any follow-up queries. We don’t keep personal data longer than needed for these purposes.
Your rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information (in certain circumstances)
- Restrict or object to how we use your information
- Request a copy of your data in a portable format
- Withdraw consent at any time, where we rely on consent (e.g. marketing emails)
To exercise any of these rights, contact us at patrickhickmancoaching@gmail.com.
Data protection complaints
If you’re unhappy with how we’ve handled your personal information, you have the right to complain to us directly, and we’ll take it seriously.
How to complain: Email us at patrickhickmancoaching@gmail.com with details of your concern.
What happens next:
- We’ll acknowledge your complaint within 30 days
- We’ll investigate promptly and keep you informed as we do
- We’ll let you know the outcome without unreasonable delay
If you’re not satisfied with our response, you also have the right to complain directly to the UK’s data protection regulator:
Information Commissioner’s Office (ICO) Website: ico.org.uk Phone: 0303 123 1113
Cookies
This website uses Jetpack Stats to understand how visitors use the site (e.g. which pages are viewed). This sets a cookie to distinguish visitors. Any cookies used by third-party services (such as Stripe, during payment) are managed by those providers directly.
Children’s privacy
Our services are intended for adults. We don’t knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
Patrick Hickman 